Returns and Refunds

Order Changes & Exchanges

We kindly ask you to review your order details, including size, design, and quantity, before confirming your purchase. Due to our commitment to fast processing, we cannot accept returns or exchanges for incorrect selections (item type, size, design, or address).

If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder correctly. For any questions prior to ordering, please feel free to contact us. Your satisfaction is our top priority.

Canceling Orders

You may cancel your order within 6 hours of placement. If we receive your cancellation request after this period, your order may already be processing or shipping. Please note that a cancellation fee of 10% of the total order value will apply. To cancel your order, please contact us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, all orders will be considered accepted, and refunds will not be issued.

Eligible Conditions for Returns

  • Item arrived damaged
  • Received a design different from what was ordered
  • Size or material does not match the order
  • Incorrect product delivered
  • Product description does not match the item received

Condition of Returned Items

  • Returned items must be in their original condition and packaging.
  • They cannot be worn, washed, or altered.
  • Defects must result from our error, and original tags must be intact.
  • Minor issues, such as stray threads, are not eligible.

Required for Refunds

To process your refund, please provide:

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  1. Please email your refund request and documentation to [email protected].
  2. Our Customer Service team will review and respond within 2-3 business days.
  3. Make sure to enable email notifications.

Refunds require our prior confirmation that your return is eligible.

Return Shipping Costs

Customers are responsible for return shipping costs, which will not be deducted from your refund.

Refund Processing Time

Once we receive your returned item, please allow up to 2 business days for refund processing. You will be notified via email, and a full refund—including any original shipping fees—will be issued promptly.

Awaiting Your Refund?

  1. First, check your bank account details.
  2. Then, contact your credit card company, as processing may take some time.
  3. Typically, it can take 10-15 days from refund issuance, depending on your card provider’s policies.
  4. If you have followed these steps and still do not see your refund, please email [email protected], and we will respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery.
  • After this period, orders are considered accepted, and refunds cannot be provided. Items are eligible for return/exchange only within the 30-day window.
  • Returns do not incur additional fees, except for return shipping costs paid by the customer.
  • We cannot be responsible for returns lost or damaged in transit or those made without proper communication.